Privacy Policy

Information We Collect

We collect information you provide directly when booking or contacting us, including:

• Name, email address, and phone number
• Pickup and drop-off locations, dates, times, and trip details
• Flight information for airport transfers
• Special requests and preferences you share with us
• Payment information (processed securely by our payment provider — we never store full card numbers)

How We Use Your Information

We use the information we collect to:

• Provide, confirm, and coordinate your chauffeur and airport transfer service
• Communicate with you about your booking, including confirmations and updates
• Process payments and send receipts
• Track flights to adjust airport pickup times
• Improve our services and website
• Comply with legal and regulatory obligations

Payment Processing

Payments are processed by trusted third-party payment providers (such as Stripe). Your full card details are entered directly with the payment provider and are never stored on our servers. We only receive confirmation of payment and limited details such as the last four digits and card type.

How We Share Information

We do not sell your personal information. We share it only as needed to provide our service:

• With assigned chauffeurs and affiliate operators to fulfill your ride
• With payment processors to complete transactions
• With service providers who help us operate our website and communications
• When required by law, subpoena, or to protect our rights and safety

Cookies & Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use the site and to improve it. You can control cookies through your browser settings. Disabling cookies may affect some site features.

Data Security

We take reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain booking and contact information for as long as needed to provide our services, meet legal and accounting requirements, and resolve disputes. You may request deletion of your information as described below.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent changes. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

Questions about this Privacy Policy or your data? Contact us at info@eagleeyechauffeur.com or call (929) 919-6499.